- Contractual person / contractual persons / pseudonyms
- Retention of title Exclusions of liability
- Order process and prices
- Personalized production / custom-made products
- Conclusion of contract
- Terms of payment
- Terms of Delivery / Shipping Conditions
- Defect / warranty
- Dealer accounts
- Settlement of disputes
These general terms and conditions, briefly AGB, of The PatchFactory, Holmfors 4, 914 94 Nyåker, Sweden ( Owner: Andree Mike Koriath ), are valid for and over all contracts on this platform ( Internet Shop: https://www.patch-factory.eu ) are transacted on this platform. Herewith we explicitly exclude the seller's conditions, unless they are approved separately and in writing and recorded in advance and signed by both parties.
The PatchFactory sells the articles offered in the online shop(https://patch-factory.eu ), also under the name/pseudonym "DerAufbügler"(www.deraufbuegler.eu). This name is used exclusively to offer the articles in the German-speaking area on the Etsy sales platform. The name / pseudonym is merely a more understandable translation of the product in the name.
Consumer and/or buyer, in the sense of these terms and conditions, is every natural person who is fully competent to do business before the law. Legal entities in the sense of associations or companies always have a natural contact person.
All offered articles in the online shop (https//www.patch-factory.eu) are basically property of named The PatchFactory (owner: Andree Mike Koriath). This applies in particular to motives, as well as motives in word and picture and motives consisting only of Word. All our motifs, as well as motifs in word and picture and motifs consisting only of Word, have a time stamp in the manufacturer / raw file, so that it can be determined exactly when this motif was created.
In the case of custom-made products, the right of use falls to the client, but the product itself remains the property of The PatchFactory.
The PatchFactory strictly refuses to manufacture branded articles or branded products until a certified release for the processing of the motif is submitted. This must be submitted to us by the client and must be issued by the trademark owner. We reserve the right to check this release and to reject the order if necessary in case of ambiguity.
The PatchFactory assumes no liability and / or responsibility if our motifs are combined in word and image, or as a custom-made product, and this leads to confusion and / or equivalence of well-known brands.
The customer can put together all articles in the online shop individually and order them in the colours offered and in the quantity of his choice. Some articles can be further or extra individualized, for this purpose you will be asked to provide further information in the corresponding article.
All articles that are sold at The PatchFactory Online Shop ( https://patch-factoy.eu ) can be ordered after successful completion of the ordering process and will be manufactured by us individually in color and, if necessary, further customizable information by the customer.
For customers, guest accounts or visitors of the online shop (except Etsyshop) the prices are displayed including the legal value added tax.
For a merchant account, which is provided by us with separate conditions, the prices are shown in net.
The value added tax is shown separately in the invoice only for the Online Shop ( https://patch-factory.eu ). The distribution via the online platform Etsy is tax-free. The buyer is responsible for paying any taxes.
The customer / buyer can personalize each item. On the one hand, this can be done for certain articles, with additional information, such as names or numbers. With articles, where the indication of a personalization data is given, e.g. desired name / desired word, the article is manufactured according to the data in the article.
In the case of custom-made products, which, for example, require enlargements or reductions of one of our articles, the customer must contact us in advance. This cannot be adjusted after the ordering process.
Special designs, which are manufactured according to customer requirements, such as logo creation or similar, will be discussed in writing and by telephone. The pricing is based on the effort and material consumption.
The online shop automatically sends the customer an order confirmation after the successful order process. We ask you, if you should not have received it, to check the Spam folder first. Also the sending/receiving of an email may take a few hours (24 hours are given as a guideline by some providers). We therefore ask you to wait for this time as long as possible or to contact us separately before you complete a new order process.
After completion of the order process by the customer, a legally valid purchase contract is concluded. This contract cannot be revoked by the buyer due to the individualization process.
You can pay in our online shop with advance payment, PayPal or credit cards, Giropay, iDEAL, Sofort and Bancontact.
If you pay in advance, you will receive the account information after the ordering process via mail. This includes IBAN and BIC numbers, bank name and bank location. Please transfer the invoice amount in the currency in which you have ordered. You are not entitled to deduct possible transfer costs from the purchase price. Within the EU, or in European member countries with SEPA, there are no extra transfer costs. Depending on bank and country, a transfer can take up to 5 working days.
The dispatch takes place via letter dispatch by the Swedish PostNord. Information and conditions are available at https://www.postnord.se ...to be removed. Each letter item has a Shippment ID, which can clearly prove that it was sent to the delivery address. The delivery will only be sent to the delivery address provided by the buyer.
Our stated delivery times refer to production times and delivery times by PostNord. The delivery times given are estimated times, these delivery times are not binding.
If the shipping company returns the goods to The PatchFactory because the shipment could not be delivered, the customer will be charged shipping costs, as well as other shipping costs after confirmation by the customer that the stated delivery address is correct.
The customer is obliged to check the goods for possible errors or defects immediately after receipt.
Reasons for complaint are not, stripes on the goods, or possibly kinks in the carrier film.
We ask you to send us a picture of the goods to be complained about, if possible also detailed photographs. Do not return the ordered goods without contacting us in advance.
Please send the information to firstname.lastname@example.org Please include your name and the order number in the subject line so that we can assign the case more quickly.
Vouchers or discount coupons can be entered independently in the checkout process. Subsequent input by The PatchFactory is not possible.
The PatchFactory does not sell vouchers. A voucher is issued by The PatchFactory and sent directly to the customer.
The entry of the voucher is exclusively done by the customer. The customer is liable for any loss.
Trader accounts are set up manually by us. The prize competitions for dealer accounts are exclusive of VAT.
A calculation of the VAT is dependent on VAT -IdNr.
Dealer accounts or commercial customers receive separate terms and conditions from us, which are clarified individually and personally with the respective persons and recorded in writing.
The EU Commission provides a platform for online dispute resolution on the Internet under the following link: https://ec.europa.eu/consumers/odr
This platform serves as a contact point for out-of-court settlement of disputes arising from online purchase or service contracts in which a consumer is involved.
The PatchFactory is not obliged nor willing to participate in dispute resolution proceedings before a consumer dispute resolution service.