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General Terms And Conditions


  1. Contract Person Contract Persons
  2. Retention of title
  3. The ordering process and prices
  4. Personal Production / Custom-Made
  5. income statements
  6. Terms of payment
  7. Delivery Condition / Shipping Conditions
  8. Defect / Warranty
  9. Coupons
  10. Merchant accounts
  11. Steitbeilegung


These General terms and conditions, from The patch factory, Holmfors 4, 914 94 Nyåker, Sweden ( owner: Andree Mike Koriath ), are valid for all contracts on this platform ( online shop: https://www.patch-factory.eu ) be made. We hereby exclude to the terms and conditions of the seller, expressly, except for this separately and in a written Form approved and in the run-up to being held and both sides signed.

The consumer or buyer, in the sense of these GTC is every natural Person, of what business is before the law is fully operational. Legal persons within the meaning of companies or Associations will always have a natural point of contact.


All of the items offered in the Online store ( https//www.patch-factory.eu ) are, in principle, be the property of called The patch factory ( owner: Andree Mike Koriath ). This applies in particular for subjects, and subjects in word and image, and motifs consisting only of Word. All of our motives, and motives in Word and image, as well as motifs consisting only of the Word, have a time stamp of the manufacturer/ Raw file, so this can be exactly found, when this subject was created.

In the case of fabrications specifically requested by the customer, the right of use to the Customer, but the product remains the property of The patch factory.

Fabrications of trademark law articles, brand-right products that will lean strictly to the submission of a certified share, for the processing of the Motif. This is to be submitted to us by the Client and must be issued by the trademark right holder. We reserve the right to Verify this share, and there are ambiguities in the order, if necessary, reject it .

The patch factory assumes no liability and / or responsibility, should be our motives, o. g., in Word and image, or combined, or as custom-made, purpose endfremdet and this can lead to confusion and or equality of well-known brands.


The customer can put all the items in the Online Shop individually and arbitrarily in the offered colors, and the quantity of his choice of order. Some article can more or extra to be Individualized, to do this, you will be in the appropriate article asked for more information.

All of the articles at The patch factory Online Shop ( https://www.patch-factoy.eu ) may be ordered after the successful conclusion of the ordering process of us individually in color, and other Customizable information provided by the customer, is manufactured.

For customers, guest accounts, or visitors to the Online Shop, the prices are incl. the statutory value-added tax is displayed.

With a merchant account, which is provided by us with special conditions, the prices in the net.

The VAT will be shown separately in the invoice.


The customer / buyer can personalize each article. This can be provided in certain articles, with additional information, such as names or Numbers. In the case of articles where the specification of a personalization predetermined data is, for example, request the name / Text of the article is manufactured in accordance with the information in the article.

In the case of custom-made products, which, for example, enlargements or reductions is desired, one of our articles, you must put the customer ahead in touch with us. This can not be after the order process adjusted.

Special products, which are manufactured according to customers request, like logo position or similar, we will discuss, in writing and by telephone. The pricing depends on the effort and material consumption.


The Online Shop sends after a successful order process, the customer is automatically an order confirmation. We ask that you you should should have not received in Spam folder, check it out. Also, the sending / receiving of an e-Mail may take a few hours (24 hours to be specified by some providers as a guide). We therefore ask you this time to be seen, and to contact us separately, before you take out a new ordering process.

After the completion of the order process by the customer, a legally valid purchase contract. This can not be revoked By the buyer, due to the process of Individualisation, reflected.


You can pay in our Online Shop with payment in advance, PayPal or credit card.

In the case of prepayment you will get the account information after the order process via email. These Include the IBAN and BIC, Bank name and Bank location. You transfer the invoice amount in the you have Ordered please use the currency. possibly Bank transfer, you are not deducted costs are entitled from the purchase price. Within the EU, or in Europe's member countries, with SEPA, there are no extra transfer costs. Depending on your Bank and country of a Bank Transfer up to 5 working days.

PayPal is a payment service provider. The terms and conditions of use, please see below https://www.paypal.com. For customers with a PayPal account the terms and conditions in the respective customer account at all times. Payments with PayPal or through PayPal to handle to be able to you need to not necessarily have a PayPal account, for this purpose, you can more information about PayPal ( https://www.paypal.com ) know.

Credit card will be billed via the payment processor Wirecard. The terms of use are at Wirecard Payment Solutions ( https://www.wirecard.com ) deposited.


The shipping is via letter mail by the Swedish post North. Information and conditions are below https://www.postnord.se to remove it. Each Letter has a Shippment ID, which can clearly demonstrate that the dispatch was sent to the delivery address. The delivery is to the buyer's specified delivery address.

Our quoted shipping times refer to production times and delivery times.

Sends the shipping company return the goods to The patch factory, since the shipment was undeliverable, shall be borne by the customer shipping costs, as well as additional shipping charges after confirmation by the customer, the delivery address is correct.



The customer is Obliged immediately after receipt of the goods, to Check for possibly errors or defects.

Complaint reasons are not, in strips on the goods, or, if necessary, bends in the carrier film.

We kindly ask you to send us a picture of the goods under complaint, if possible, also the detail shots. Do not return the ordered goods without contacting us in advance.

Send the information to rekla@patch-factory.eu Please add in the subject line your name and order number so we can the case, faster to associate.



Vouchers or discount coupons you can enter in the checkout process on their own. A subsequent input by The patch factory is not possible.

The patch factory does not sell vouchers. An exhibition of a voucher is done by The patch factory and will be sent directly to the customer.

The entries of the voucher will be Made exclusively by the customer. In the case of loss, the customer is liable.



Merchant accounts are set up manually. The prize draw for trader's account excl is done. VAT

A calculation of the VAT Depends on the VAT-IdNr.

Dealer accounts or commercial customers receive separate terms and conditions from us, which are clarified individually and personally by the respective persons and set down in writing.



The EU Commission website under the following Link, a platform for Online dispute resolution ready: https://ec.europa.eu/consumers/odr

This platform serves as a point of contact for out-of-court settlement of disputes arising from Online or service contracts in which a consumer is involved in the purchase.

The patch factory is not obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration Board.




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